Microsoft Forms Pro was released July 1, 2019, as an enterprise survey solution that empowers everyone in an organization to develop enterprise-grade surveys to collect timely feedback from customers and employees. With the point-and-click simplicity and AI-assisted features of Forms Pro, everyone has the tools to create, send, and analyze custom surveys that integrate directly into an organization’s workflows and business system.
For the 2020 release wave 1, our goal is to make it easier for organizations to implement an end-to-end, “voice of the customer” feedback solution. We’re introducing a Forms Pro template solution that bundles the survey questions and business process workflows.
Using the customer service feedback template, you can automate sending surveys when a case is resolved in Dynamics 365. You can then use Power BI to get customer satisfaction insights that integrate survey results with product and customer service agent performance.