Overview of Unified Service Desk October ’18 release

Unified Service Desk for Dynamics 365 provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Dynamics 365. As part of the October ’18 release, you can:

  • Use Unified Service Desk to host web applications like Dynamics 365 pages (Web Client and Unified Interface) using the Microsoft Edge web browser.
  • Configure Unified Service Desk using the administrator app built on Unified Interface framework. This capability is in addition to the existing Web Client configuration experience.
Feature Release type Target release month
Using edge process for hosting web applications in Unified Service Desk Public Preview October 2018

Using Edge process for hosting web applications in Unified Service Desk

Administrators will be able to configure the Microsoft Edge browser to open web applications in Unified Service Desk. This will bring the performance and reliability enhancements of Microsoft Edge to Unified Service Desk users, along with other benefits that a modern browser like Microsoft Edge brings. This preview capability will be available only for deployments upgraded to the latest version of the Windows 10 operating system.

Feature Release type Target release month
Unified Service Desk admin experience on Unified Interface General Availability October 2018

 

Unified Service Desk admin experience on Unified Interface

Unified Service Desk for Dynamics 365 provides a configurable framework for quickly configuring applications for call centers so that agents can get a unified view of customers from Dynamics 365 and from other line-of-business applications.

With this release, you can now configure Unified Service Desk on Unified Interface. This new experience is in addition to the existing Web Client experience. The new experience built on Unified Interface provides benefits such as faster, responsive, and adaptive UI along with accessibility compliance.

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